Last month we wrote about how to bridge the gap between Millennials and Baby Boomers, each of whom have very different expectations of the workplace. Cross-generational mentoring that has been well-planned and is company supported reaps tangible rewards, not only in terms of enhancing each party's skillsets, but in developing a cohesive and collaborative team. Read on to find out more, including our "Cross-generational Train The Mentor" programme...
BRIDGING THE WORKPLACE GAP There's a new generation in town - the Avocado Generation - and they're bucking the rules, particularly within hierarchical, disciplined industries such as hospitality. Can psychometric profiling bridge the gap between Millennials and Baby Boomers, who are well and truly alive and kicking in the workplace? Read on...
Sales are vital to the existence of any commercial organisation, however, here at ‘HT Towers’ we are hearing reports of bookings running ‘behind pace’ compared to previous years. Recent events such as the general election, BREXIT and terror attacks are compounding feelings of uncertainty which, in turn, impact our businesses. Perhaps it is time to reinforce the basics as we face new challenges ahead. To help, we’ve compiled our Back to basics: Five Top Tips to increase sales conversions.
The power of storytelling has been demonstrated across cultures and generations for hundreds of years, from biblical parables to folklore and, in commercial environments, using case studies to demonstrate the benefits of a service or product. In the 1940s, respected American scholar, Joseph Campbell, introduced the concept of ‘The Hero’s Journey’, suggesting that narratives follow a common pattern that relate to personal and professional life. It has since been adopted by learning and development professionals as a tool to help employees and organisations recognise which stage of their journey they are travelling. Read on to find out about: The Call, The Departure, The Quest and The Return...
”I feel as if I’ve lost my mojo!” A common expression, but what is ‘mojo’, and how do you gain or lose it? Specific definitions of ‘mojo’, range from an association with the mystical and magical through to ‘a quality that attracts people to you and makes you successful and full of energy’ (ref Cambridge English Dictionary). Focusing on this latter definition, at some stage in our personal and professional lives we can all identify with that ‘lost my mojo’ sentiment. We’ve had moments where we just can’t summon up the requisite enthusiasm and energy levels, or feel that we are in a role or environment that emulates wading through mud! So how do we re-ignite 'mojo' – our own and that of the staff and teams with whom we work?
Psychometric profiling is a common tool for most respected trainers, coaches and mentors, yet many people are still unsure about what it is, the benefits it delivers and how it can be used to best effect. HT Training and Coaching is a firm advocate of psychometric profiling tools, and in particular the highly-acclaimed Insights Discovery® suite of products. We believe it arms individuals with insights and understanding about themselves and others, and enables us to develop training and coaching programmes that are relevant, effective and can produce transformational results.
January has landed, bringing with it expectations of increased year-on-year sales. Managers for sales, business development and marketing departments must implement strategies to secure easy wins, identify clients for up-sell or cross-sell and produce marketing campaigns to attract new customers. Read on for tips to kick-start upsell to existing clients and discover more about HT Training and Coaching's own services.
Read about three pieces of work we have carried out for three very different clients, and how they have helped their staff, management and businesses. Case Study 1: Departmental Managers Course Leads to Six Promotions Case Study 2: Five Star Hotel’s Sales Director Prepares for Next Role Case Study 3: General Manager of Small Business Develops Effective Leadership Style
It’s the most wonderful time of the year...! Well yes – and no! Let’s face it, for those of us in the hospitality industry there’s little respite throughout December from exuberant party-goers, and the occasional overly-inebriated customer! That said, the festive season is great for business providing you and your team implement a few basic strategies to last the course. To help you, we’ve come up with Five Top Tips to Surviving the Party Season.
“Let’s celebrate – you’ve been promoted!” Promotions are exciting and motivational for all concerned as they demonstrate an organisation that rewards potential in its employees. However, there can be a few bumps along the way as new managers get to grips with a new role. Read on to explore some of the challenges and how our new Step Up to New Manager course can help.