Regardless of your political views, many will feel some sympathy for the UK Prime Minister as she attempts to negotiate a BREXIT plan that works for the EU and Great Britain. Rabble rousers in the ranks are far from uncommon and managers need effective strategies to deal with them...
According to a recent report - BREXIT & Hospitality: What does it mean for managers and staff? - one in ten EU nationals are planning to leave the UK as a result of Brexit. The number of EU nationals leaving the UK in the past year has been the highest in a decade. This constitutes a major problem in an industry where staff retention already runs at approximately 70%, 15 points lower than the UK average of 85%!
As the old adage goes, it's far easier to sell to existing clients than to gain new ones! This is particularly true in hospitality, where you have customers already sat in your bars and restaurants, spending, but perhaps unaware of what else you have on offer for them to enjoy. Read on for top upsell tips - remember just £5 per customer x 100 customers will pay for 60+ hours of living wage for staffing...
Organisational change can generate resentment, bewilderment and frustration within teams, and leaders need to reassure, motivate and embed new practices across organisations. Read on to learn about about the ILM's Five Dimensions of Leadership Management and how mentoring impacts ACHIEVEMENT.
Stress may be instigated by any number of factors from excessive workloads, through to friction with colleagues or having to deal with difficult customers. Whatever the cause, it is important to acknowledge it exists and take a proactive approach to alleviating it and creating a supportive workplace before it escalates.
THE TEAM PLAYER WHO SAVED THE DAY... Whilst listening to a comedy sketch on Radio 4, a song came on that hilariously depicted "The terrible leaving do of 2017"! It told the tale of a disfunctional team of workers out on a Friday night for a colleague's leaving do. Only seven turn up, none of whom want to be there, and no-one can leave early as it will be too noticeable! Then up rocks Mary...or Milly...or Maureen.. and is she from Marketing..? Nobody knows, but she saves the day, relating with ease to each person and in doing so, turns the evening into a success!
JANUARY 2018: NEW YEAR, NEW YOU! It's common knowledge that many new year resolutions don't see the end of January! Think back to this time last year and commitments you made to yourself or others - how many came to fruition and which of them fell by the wayside? Does it fill you with frustration? Disappointment? And what can you do to change things this year?
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Does your financial year runs April to March, or January to December? Either way, Januay to March is either the first or last quarter of your year. After a busy period, don't haul yourself across the threshold from 2017 to 2018 dragging your feet, but leap into it with energy, intention and A PLAN to make it the best quarter yet!
The UK is set to leave the European Union (EU) on 29 March 2019, and it is unclear the impact it will have on the UK economy, employment conditions and business operations. The clock is ticking and no business can afford to simply 'wait and see', so how will you get your teams 'match fit' for BREXIT?
