As the old adage goes, it's far easier to sell to existing clients than to gain new ones! This is particularly true in hospitality, where you have customers already sat in your bars and restaurants, spending, but perhaps unaware of what else you have on offer for them to enjoy. Read on for top upsell tips - remember just £5 per customer x 100 customers will pay for 60+ hours of living wage for staffing...
Organisational change can generate resentment, bewilderment and frustration within teams, and leaders need to reassure, motivate and embed new practices across organisations. Read on to learn about about the ILM's Five Dimensions of Leadership Management and how mentoring impacts ACHIEVEMENT.
Stress may be instigated by any number of factors from excessive workloads, through to friction with colleagues or having to deal with difficult customers. Whatever the cause, it is important to acknowledge it exists and take a proactive approach to alleviating it and creating a supportive workplace before it escalates.
THE TEAM PLAYER WHO SAVED THE DAY... Whilst listening to a comedy sketch on Radio 4, a song came on that hilariously depicted "The terrible leaving do of 2017"! It told the tale of a disfunctional team of workers out on a Friday night for a colleague's leaving do. Only seven turn up, none of whom want to be there, and no-one can leave early as it will be too noticeable! Then up rocks Mary...or Milly...or Maureen.. and is she from Marketing..? Nobody knows, but she saves the day, relating with ease to each person and in doing so, turns the evening into a success!
JANUARY 2018: NEW YEAR, NEW YOU! It's common knowledge that many new year resolutions don't see the end of January! Think back to this time last year and commitments you made to yourself or others - how many came to fruition and which of them fell by the wayside? Does it fill you with frustration? Disappointment? And what can you do to change things this year?
Imagine how easy life would be if your team was composed of highly motivated individuals. Check out our Black Friday Offer which gives a £950 saving on standard pricing. (Terms & conditions apply)
Does your financial year runs April to March, or January to December? Either way, Januay to March is either the first or last quarter of your year. After a busy period, don't haul yourself across the threshold from 2017 to 2018 dragging your feet, but leap into it with energy, intention and A PLAN to make it the best quarter yet!
The UK is set to leave the European Union (EU) on 29 March 2019, and it is unclear the impact it will have on the UK economy, employment conditions and business operations. The clock is ticking and no business can afford to simply 'wait and see', so how will you get your teams 'match fit' for BREXIT?
BACK TO SCHOOL - BUCKLE UP! September heralds the conference season followed sharply by Christmas, both of which demand efficient working practices, high energy levels and no small supply of good humour and resilience! This year may prove more challenging than usual, as reports flood in from the media about EU citizens leaving the UK in their droves as the political dance around BREXIT continues. Read on for ideas on how to show your workers some love if you want them to see you through the season and beyond.
Last month we wrote about how to bridge the gap between Millennials and Baby Boomers, each of whom have very different expectations of the workplace. Cross-generational mentoring that has been well-planned and is company supported reaps tangible rewards, not only in terms of enhancing each party's skillsets, but in developing a cohesive and collaborative team. Read on to find out more, including our "Cross-generational Train The Mentor" programme...